21 April 2019 Update: New Paperwhites are in stock!

FAQ


 

Which Kindle should I choose, the Oasis or the Paperwhite?

The Oasis is marketed as a 'high-end' product. It is expensive, and the latest version has a 7" screen, the largest that Amazon has ever released. The chassis is slick and it's very comfortable to hold.

The Paperwhite works the same way as the Oasis but it's just a little bulkier. It is perfectly serviceable though, and our recommendation is to get the Paperwhite unless you have disposable income to spare to buy the Oasis.  

Do you provide books/free books with a Kindle purchase?

No we don't. The reason is that 1) for free books, it is easy to transfer them to your Kindle yourself, and 2) for non-free books, it is out of the question that we provide them free of charge for our customers as it would be considered piracy.

Do I need protection for my Kindle?

Yes you do. You can either buy a Kindle cover here (if they are in stock) or a third party one. Kindle screens are fragile and can break if dropped onto a hard surface. The screens are not repairable (not even Amazon does it) and will be considered a write-off at this point. If you cannot find a cover, be sure not to subject the device to impact. Don't squeeze it between hard objects in your bag etc.

Do I need a screen protector?

A screen protector is unnecessary as it will degrade the reading experience. A cover mentioned above is a lot more relevant and useful.

SGKindleshop.com is now selling 'Chinese sets'. You used to sell 'US sets'. What's the story? 

For all intents and purposes, the two variations are the same product. US sets and Chinese sets are both made in China. When you buy Kindles from amazon.com and amazon.cn, you get US and Chinese sets respectively. Both versions are multi-lingual (the selection of language occurs when you first switch it on) and can be associated with your amazon.com account. The only differences are the language printed on the packaging (Chinese vs English), as well as warranty support. Having the US version entails communicating in English with US tech support; having the Chinese version will mean communicating in Chinese with amazon.cn support. SGKindleshop.com will provide assistance in such warranty claim situations.

The reason why we are now also selling Chinese sets is that it is almost impossible in 2018 to obtain US sets as Amazon is restricting the number of units that are purchasable. We expect Chinese sets to be in stock a lot more often than the US sets. Again, the two versions are really the same hardware product. It's just that the packaging is a little different.

The following pictures show what the China version looks like. The language can be selected (just like the US version).